Terms of service

DBANDREA TERMS & CONDITIONS

Please read the below carefully. Reading and understanding our Terms & Conditions is your sole responsibility. By placing an order, you confirm that you have read and understand and agree to these Terms and Conditions.

What you get with Booking our Services

Booking with us offers you the highest level of preservation from quality artists, techniques, and materials. We offer four different forms of preservation. Pressed (Wall Art)- Classic/Floating Frames, Resin Flower Preservation (3D Flowers in Resin), Press-3D™ (shadow boxes), and After-Glow™ (cyanotype paintings).

With over 35+ years of combined experience creating Preserved Flower Art. With over 50,000 pieces made over the past years. Our proprietary Flower Restoration™ process consists of over 200 steps in reshaping and color-restoring your blooms. We use five different color restoration techniques, often combined to achieve our unparalleled results. From the highest-quality, acid-free materials to state-of-the-art resins with UV inhibitors, at DBANDREA, we ensure our materials meet our standards. The difference between good and excellent is in the detail. We use seven different types of preservation methods depending on each part of each bloom. Our team will spend an average of 30 hours perfecting each one of your pieces!

We offer all our preservation to all event types. Giving you the excellent opportunity to preserve your fresh, air-dried, or faux flowers, protecting them from the natural elements of time.Offering the highest quality and controlled environment, away from dust, bugs, and decay, and enhancing and extending their natural beauty. Preserving your flowers from your special event is the best investment for a lasting, beautiful keepsake you can ever own!

Booking an Order

To book a reservation/submit your order, use our easy Shopping Cart Experience to select the type of preservation and size. Design within the items on order will be done at a later date.

We offer booking for Upcoming Events and Last Minutes if you were unable to book ahead! We have no minimum amount required to order and offer the option of a 4-Interest Free Payment Plan or Pay in Full options.

The 4-interest free payment plan requires the 1st initial 25% down payment and the remaining 75% will be broken down over the next 3 months every 30 days. For additional information of terms, refer to the appendix.

Pricing and Payment

All orders are non-refundable booking without Exceptions. By submitting a payment/order you are agreeing to our Policies and Terms and Conditions.

All emails will be sent from info@dbandrea.com It is advised to mark this email as “safe”, so the emails are properly delivered to your inbox.

Upon the system receiving your order, an Order Confirmation via email will be sent to the email address you provided when booking. If the email provided is not a current or frequently used email we will not be held responsible for the correspondence being received. Within this email you will receive an Order Summary and Links to our Care, Shipping, and Drop off instructions.

Gift Certificates are available for both purchases in our store and for payment toward orders. The purchase of a gift certificate does not secure a booking date. Gift certificates are valid for up to one year from date of purchase.

Bookings are reserved to each individual's order and event. Orders can not be transferred to another individual's event. If flowers are not able to be received for the event your non-refundable order will be cancelled and all monies are null and void for future use.

Please note: We do not offer proofs or photos of pieces before they are sent out.

Last Minute Booking | $50 Engagement Fee:

Once a $50 Engagement Fee is placed, it is considered a non-refundable booking fee to reserve your spot with DBANDREA. This fee reflects the administrative time and effort involved in reserving your place in our production schedule, as well as the coordination and preparation already completed on our end.

By booking with us, you agree to our Terms & Conditions, and the Engagement Fee cannot be disputed. If you choose not to move forward with the booking, the fee will be forfeited and is not applicable for future use.

Invoice Confirmation:

Once your flowers are received and the item is confirmed, no downgrades can be made to the invoice. A new invoice will be issued with the $50 Engagement Fee applied to your order. The remaining 25% initial payment, or full payment (at the customer’s discretion), must be made in order for the preservation process to proceed.

Preservation and Flower Submission:

To begin the preservation process, we require your preservation type and size selection on the same day your flowers are received. If we do not receive this decision within that timeframe, we will be unable to process your order.

Additionally, if the flowers are not received within one week after the event date, the $50 Engagement Fee will be voided and cannot be transferred or applied to a future order.

Event Types

When placing an order, you will be asked a few standard questions to help us understand your booking. Event Type, Event Date and Shipping/Drop-off.

Wedding/Bridal, Special Occasion, and Memorial- We offer our preservation to all event types. Preserving your flowers from a special event is a lasting beautiful keepsake! is reserving flowers that you will be sending from your stated Event Type. With this booking you agree to sending your fresh flowers by the Monday following the event.

For additional information of terms, refer appendix Shipping + Drop-Off.

Any flower beyond the stated 3 to 5 day "fresh flower window" can/will potentially give an Air-Dried style of preservation and many need supplemental Inventory (additional cost).

International Weddings-

International shipping can be a bit tricky, but there are a few options available:

If you'd like to ship from your location, we recommend checking with customs first to understand any shipping requirements. If you're working with a local wedding planner or florist, they may be more familiar with the process and can assist you.
Some clients have had success bringing their bouquet with them on the plane and then overnighting it to us. Please note, we need to receive your flowers within 5 days of your wedding to ensure they are usable in their entirety.
Alternatively, you could have a recreation of your bouquet created in the U.S. This option eliminates the need for international shipping. We also offer bouquet recreations using inventory flowers, with a slight additional cost based on the flowers and size.

Air-Dried Perspiration//Faux-

We offer this preservation to clients that were unable to preserve their bouquet or did not know of this service when they had their event. Air-dried, rather hung, silica sand or naturally dried. 10 days or up to 50 years old. Or Faux Flowers that you would like to give a proper preservation. We can do both preservation options to help give a new and proper preservation to these special flowers.

These booking types will need you to coordinate with our Customer Care to select the week that you will be shipping your flowers. These bookings are requested on a 2 to 3 day shipping, so that we get within the week of arranged booking.

Recreation/Custom- Recreation, is a recreation from Inventory flowers (additional cost) to mimic the bouquet from clients provided floral list and photos. Custom orders offer our clients to book any item for us to do a preservation based off a bouquet image or color scheme. Both preservation are done from our Inventory Flowers (additional cost).

These booking types will need you to coordinate with our Customer Care to confirm the timeline and coinciding fees.

Booking Requirements

Placing an order is securing a non-refundable preservation order for your specific Event Type and Date. With booking an order, you are agreeing/responsible for providing us flowers to preserve for your selected preservation order; unless the booking type is Recreation/Custom which uses Inventory flowers.

Flowers last up to 3 to 5 days after the event. To serve you the best preservation results, we require flowers to be received the week of or week following the event, depending on which day the event falls on.

For additional information of terms, refer appendix Shipping + Drop-Off.

When ordering with us you are ordering the Preservation Type and Size. Design selections will be made at a later date within the Design Form.

Orders include the preservation service solely to the size of order submitted. We try to preserve more than we need, so we have enough to fulfill your order, and to be able to pick the best blooms that will go into your piece(s).

Oftentimes these extra florals may allow you to upgrade or add on to your order. If you choose to not upgrade/add on to your order, those extra flowers will not be sent back outside of the preservation order. Due to the labor and time that is done on the flowers they become property of DBAndrea.

Timeline

Overall preservation is a 6 Month Estimated completion from arrival of flowers to completion of your order.

Once flowers are received, we will send an "Arrival" email in response to the receival of your flowers, showing note, photos and condition upon arrival.

Allow 2 to 3 months for the Drying Process. When the Drying Process is completed, we will reach out to you via text notifying you of our Design Form being emailed to you.

Within this form we confirm what items are on order, have you make selections regarding design within the item on order, and select background/frame selections.

Your Professional "Day of" photos requested to be uploaded. These photos are required for us to use Artistic Interpretation of those images for Design and Color Restoration.

A 15-minute consultation call will be required after the submission of this form. This is to confirm any question between us regarding your order. Once all is confirmed and invoice is paid in full your order will be moved into Design Cue to wait for production. An hour consultation is also available upon request for an additional fee.

Artwork turnaround is an Estimated 6-months from the arrival of the flowers. Each order varies and thus with an estimated completion, customers should not expect to have completed artwork exactly 6-months to the date the flowers were shipped. The Estimated completion will vary depending on High-Volume Wedding Seasonality, Payment Plans and any Quality Check Delays.

a. PRESSED (FRAMED) PRESERVATION

Pressed Preservation offers the cleanest, controlled look and minimal change for the extended longevity of preservation to your flowers!

An artist will rebuild your flowers with the utmost care and color restore your flowers based on the images that you will eventually be requested to be provided in the Designs Form. We offer up 12+ Design options within this preservation that you will eventually pick from in the Design Form. Once you have made your selection, our artist will take that guideline and reference your provided photos to build the design within the piece.

Please note: We do not offer proofs or photos of pieces before putting into production.

We Offer two kinds of Pressed: Classic and Floating Frame. Both Classic and Floating offer a Sealed environment from bug, dust and debris getting in.

Classic offers the Background Matte colors consistent backdrop for your flowers no matter where you want to hang it. This offers a controlled element to help regulate the temperature and humidity within this piece.

This option also offers Double Matting.

Double Matting is required for any hard/thick floral elements or Accompaniments up to 1/4" of an inch. Double Matting is an artistic statement touch, but also from an artistic standpoint allows depth to be added into the piece.

Floating frame offers a Glass-on-Glass option for our pressed preservation. This is our same pressed styling in our Classic preservation but with a modern floating look in comparison to the Classic (background matte).

Differences between Classic vs Floating Frame:

This preservation DOES NOT offer a humidity-controlled element to help regulate the temperature and humidity within this piece.
Double Matting is also not available for this selection. This limits the ability for thicker elements and Charms to be used within this piece.

b. RESIN PRESERVATION (Floral Blocks + Must-Haves)

Floral Blocks offer the flowers in their 3D state encased in Resin. All flowers will dry in the state upon which they were received. An artist will Design and color restore your flowers based on the images that you will eventually be requested to be provided in the Designs Form. We offer up 12+ Design options within this preservation that you will eventually pick from in the Design Form. Once you have made your selection, our artist will take that guideline and reference your provided photos to build the design within the piece.

Please note: We do not offer proofs or photos of pieces before putting into production.

c. PRESS-3D™

PRESS-3D™ offers a new dimension in flower preservation. This innovative method captures the beauty of your flowers in a stunning 3D arrangement, meticulously assembled in a 4-inch-thick shadow frame. This modern twist on traditional shadow boxes brings your floral memories to life with unmatched elegance and depth.

You will receive a custom 4-inch-deep shadow box frame available in high-quality black or white. Design options include various background colors and upgrades to double matting and glass selections.

Please note: proofs or photos of pieces are not provided before production.

This preservation method has the most open environment of all our options. It does not have the same humidity control and sealing as our Pressed Classic Frame options. With under 4 inches of depth, it is not as tightly controlled as the Pressed pieces or encased like the Resin Floral Blocks. In this open framed environment, silica particles, debris, and flower elements (i.e., petals or greenery) may loosen and fall over time. DBANDREA will not be responsible for this movement, which is to be expected. Shipping or over-handling can exacerbate this issue and cannot be avoided.

For a comparison chart detailing the features, highlights, and considerations of our preservation options, please refer to the image below.

AFTER-GLOW™ FINE ART PAINTING

After-Glow is a Fine Art Painting that captures the delicate essence of fresh flowers through their natural silhouettes. Inspired by botanical x-rays and fine photographic negatives, this artwork preserves the impression and emotion of each bloom in soft, timeless detail.

Please note that After-Glow is not a preservation of the physical flowers themselves, but rather a preservation of the flowers’ image, incorporating artistic interpretation that reflects their beauty, form, and spirit.

Upon receiving your flowers, you will have a selection of design shapes and arrangements to choose from, allowing you to find the layout that best complements your flowers and artistic vision.

Note:

When working with negative space designs, there may be instances where the painting technique results in the appearance of droplets or streaks. These are natural outcomes of the artistic process and cannot be cleaned up or removed.
As with any fine artwork, it is recommended not to place your piece in direct sunlight. UV-protective glass upgrades are available and will help preserve the artwork and slow the natural aging process over the years

Processing Characteristics & Considerations

Each After-Glow piece is a Fine Art Painting, not a photographic reproduction. As such, visible brushstrokes, painterly textures, and natural variations are intentional artistic elements.

Color options: Artworks are only available in white and blue, with blue tones ranging from soft blues to deep indigo. Because of the nature of this type of painting, no additional color options are offered.
Paper finish: The process requires a paper rinse, which means the final artwork will not have a flat, pressed paper surface. This textural quality is part of the painting’s handcrafted nature and contributes to its fine art character.
Edges: The edges of shapes and flowers may appear uneven or softly defined, reflecting the organic form of the original blooms.
Transparency: Transparency levels of the flowers will vary depending on the thickness and density of each bloom. While we carefully thin the flowers to capture as much inner detail as possible, in some cases, solid silhouettes will appear where transparency cannot be achieved.
These natural variations contribute to the unique character and one-of-a-kind nature of each After-Glow painting.

Design Form Process and Policies

As part of the DBANDREA preservation process, clients are required to complete a Design Form, which is sent approximately 2 to 3 months after the event date, once the flowers have completed the drying process. This form allows clients to provide important design input, upload “Day Of” bouquet images, and make specific requests related to layout, color restoration, and personalization.

Client Responsibility

Clients must complete the Design Form in a timely manner upon receipt.
“Day Of” bouquet photos must be uploaded to support accurate design and color restoration.
All specific requests — including flower add-ins, exclusions, or the inclusion of personal items (e.g., ribbons, charms, jewelry) — must be clearly documented within the Design Form.

Disclaimer on Artistic Interpretation

DBAndrea’s work is based on artistic interpretation of the bouquet and images provided. This includes, but is not limited to:

Floral selection and usage within the piece
Placement and composition
Color restoration

As such, any specific design request must be written in the comment section via the Design Form.

Verbal communications, text messages, or emails outside of the Design Form are not considered official documentation for custom design requests. DBAndrea is not responsible for unmet expectations or assumed notations if those requests are not explicitly stated within the Design Form.

This policy ensures clear communication and protects both the client and DBAndrea during the design process.

Design Limitations

Requests noted within the Design Form will be discussed during the client’s scheduled Design Consultation Call. DBAndrea will inform the client whether a specific request can be fulfilled based on:

The current condition of the dried flowers
The artistic feasibility of the request
Limitations inherent to the preservation process

DBAndrea reserves the right to make final design decisions when necessary to preserve the quality and integrity of the finished piece.

For additional details, refer to the full Terms & Conditions provided at the time of booking.

Pricing and Payment

We have no minimum amount required to order and offer the option of a 4-Interest Free Payment Plan or Pay in Full options.

The 4-interest free payment plan requires the 1st initial 25% down payment and the remaining 75% will be broken down over the next 3 months every 30 days.

The Payment is NOT an automatic withdrawal, but payment emails will be sent to your email for you to make the remainder payments when due.

All payments have a 15 day post payment window to be received. If payment is not completed within 15 days of our notice, we have the right to terminate your order.

If payment is not made and communication of arrangements to make payment has not been received, your order is subject to delay and can result in Cancellation of the non-refundable order.
If payment plan is arranged and agreed by both parties and not timely received as arranged, all payments shall become immediately due. Failure to complete your payments within the requested period will result in order cancellations.

All payments must be up to date by the time the flowers have come out of preservation, prior to us sending out the Design Form for the Production Stage.

If payments have not been made your order will be pening the Next Stage to go into production. If arrangements have not been made your order will be subject to delays and further cancellation.
Shipping is not included in the quoted price and you are responsible for covering all fees for shipping to and from our facilities.There will be an excessive shipping cost for out of the country/Hawaii/Alaska orders.
For additional information of terms, refer appendix Shipping + Drop-Off.

Final invoices will be invoiced once the Design Form Consultation is concluded. This invoice will reflect any changes, upgrades, and S&H will be calculated. All invoices must be paid in full prior to the artwork going into production cue.

Pick-ups will be notified via email of completion. A Scheduler email will be sent out for the pick-up time to be booked. Artwork left in our care for over two weeks will be subject to our storage fee of 10% of the total order.
To avoid storage fees, your order can be shipped with standard S&H fees and will be invoiced if this becomes necessary.
We will not ship or allow any orders that have not been paid in full to leave the facilities.

All payments made remain non-refundable with no exceptions.

If the order is terminated for any reason by either party, you are responsible for payment of invoices delivered and fees incurred up to the date of termination.
We reserve the right to change our pricing without notice. If you choose to change the size or add additional pieces to your order those changes and/or additions and features will be charged at our current pricing. The size of the requested artwork must be decided upon and finalized by the time we receive the fresh florals for preserving.

Additional Fees

Rescheduling Fee: If a wedding or event date changes, please notify us immediately and we will apply the original down payment to book the new date, if possible. We are often limited in our ability to manipulate our calendar; therefore, we will do what we can within reason to accommodate a change in scheduling, but it is not always possible. However, there is a surcharge to change pre-existing bookings, starting at $100. You are subject to current pricing at time of rescheduling of your original order for us to accept the rescheduled booking.
Adding Inventory Flowers: From time to time a floral bouquet may need to have additional flowers added due to damage, an upgrade in artwork sizing or various other reasons. We try to accommodate those needs from our in-house floral inventory, but on occasion have to purchase florals outside in order to complete the request. We charge for inventory or sourced florals by the piece or stem, and the prices vary depending on style or type.
Succulents can be preserved for an additional fee of $20 each and Cacti for $55 each due to the specific nature of these flowers. Succulents and Cacti can be preserved for both preservations, but for the Floral Block they can become more slim. We do suggest adding Faux ones to your piece to give a fuller overall look of your bouquet.
Delay in Receiving Flowers: Booking with us is agreeing to send flowers the week following the event. If flowers are not received within the agreed timeline, our only option is to Reschedule for a recreation of the bouquet or Cancel the order. Due to the Nature of our Business being solely run on booking reservations for the receival of your flowers. When this ebb and flow of your arrivals into preservation is interrupted this affects our daily business greatly. If flowers are not shipped on the date agreed upon when booking and not received on the requested date per our booking schedule, there will be an additional $250 charge (this does not apply to delays in shipping).

Intricate Design Fee: The Intricate Design Fee varies based on design, detail and piece size. Below are the current fees for our most popular intricate designs:
Vinyl Text on Glass (for a framed pressed piece) or Floral Blocks - Starting at $60
Mixed Media (pressed) - Starting at $100
Silhouette (pressed) – Starting at $100
These intricate design fees can only be done on main pieces. The recommended sizes for Mixed Media and Silhouette pieces are 12x12/11x14 or larger.
Storage Fee: Upon notification to you that an order has been completed and ready for pick-up, if you do not pick up within a two-week period, 10% of the total order will be added as a storage fee.
To avoid storage fees, your order can be shipped with standard S&H fees and will be invoiced if this becomes necessary.

Shipping + Drop-Off:

Shipping is not included in the quoted price and you are responsible for covering all fees for shipping to and from our facilities.

You will be provided a link to our Care and Shipping Instructions, with written and video instructions on how to package.

Drop-Off

Local bouquets in Dallas and surrounding areas must be dropped off the Monday after the wedding, unless previously arranged and agreed upon. If the wedding falls during the week (Monday – Thursday) they will need to be dropped off the day after. We cannot accept weekend drop offs. No exceptions. Our drop-off times are 8:30am - 2:00pm. Our address will be made available once a down-payment has been made.

Shipping to DBANDREA

Events that fall on Thursday - Sunday must be overnighted to us on Monday for receipt by us on Tuesday of each week.

We are closed on the weekends, we ask that it be held until the following week to allow the flowers to have a main source of water over the weekend and not to be sitting in a box for that longer duration.

Events that fall during the week (Monday – Wednesday) they will ship the day after the event for next day delivery.

In the event that the following Monday is a federal holiday, Carriers and our Company do observe. Shipments must be shipped overnight Tuesday to arrive to us by Wednesday.

We are CLOSED on these Major Holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, and New Years Day

You assume all responsibility for any damage to your flowers prior to receipt by us at our facility. We will notify you of your flower's conditions via an Arrival/Conditions email. This email will include images and comments on how your flowers arrived. If we need to use Inventory Flowers (additional cost), this will be slightly discussed, but will be further discussed once flowers have come out of preservation and we do our Design Consultation.

If your flowers are shipped to the incorrect address, you are liable for the loss or damage of your flowers. We will communicate the most updated Shipping and Care information via email the week prior to your event date. If flowers are not received within the week of booking, we have the right to cancel your order and no refunds or exchanges will be given. In addition, we are not responsible for the packages being shipped to old addresses. See our flower shipping link for further information.

As always, we recommend following our care and shipping instruc

tions carefully to assure that your flowers get to us in the best shape possible! This is crucial to the way they will look in your finished product.

If flowers are not shipped on the date agreed upon at booking and not received on the requested date per our booking schedule, there will be an additional $250 charge (this does not apply to delays in shipping).

Please note: The Shipping Form must be included in your shipment box, if not included, we cannot guarantee all items will be accounted for upon arrival. If accompaniments are requested to be sent after arrival, an additional fee will be applicable.

Shipping/Drop off form

When shipping/dropping off the flowers, please include the "Shipping Form" within the box (attached in the link provided).Due to the High-volume of flower packages received weekly, this form is required to be included, so that all items/accompaniments received by DBANDREA can be itemized upon arrival. Within the Arrival/Conditions email we will confirm or notify if anything was/was not accounted for. All items that are sent to us must be notated on form to be accounted for. DBandrea will not be held responsible for the condition of items upon arrival or of items we did not receive.

Flowers must have notation of the preservation piece/item you would like the flowers to be preserved to. If flowers are not noted correctly on the form we will reach out via text and give an hour for you to contact us back.

If we do not hear from you within that duration we will have to move forward with our best judgment of preservation to what you have on the order.

The process of preservation differs between pressed and floral block.We will not be held responsible for the mis-preservation of these flowers if this is not stated on the Shipping Form.

(The Shipping Form is not to be used for Design Reference as that is at a later stage)

Items/Accompaniments

Not all items/accompaniments can or will be used in the artworks. Items will only be used if discussed during the Design Consultation and approved by both parties. Items/accompaniments requested for DBandrea to be used within the artworks will be placed, angled or cut to what is needed to best be utilized by our team (which falls under Artistic Interpretation).

Due to the nature of our Business being solely based on Artistic Interpretation of your bouquet/flowers images that are provided, special requests need to be noted in the comments section.

*If accompaniments are requested to be used in the piece/pieces, they must be noted, selected or noted within the Design Form for reference.

Limitation:

These requests will be discussed during the design consultation call, and we will let you know if we are able to meet your request or not, keeping in mind that Artistic Interpretation is subjective and variable on these requests.

Artistic Interpretation covers; flower usage within the piece, placement and color restoration within our best ability based on photos provided.

Please return to your T&C for more information.

Shipping to You

All Customers are responsible for S&H of completed piece(s) back to you. This will be invoiced once the Design Form is completed and we can confirm your order in its entirety and calculate to the address you have supplied us.

* Estimated completion can happen before or around the estimated 6-months. Completion and Shipping varies with each order. Due to the high volume of orders, custom level of quality check, care and packing that goes into shipping every Fine Art order, you will only receive email notification that order is completed and shipped with tracking # when it is on its way to you.

All packages will be shipped immediately upon completion, unless you requested and paid for the Courtesy Shipping Correspondence Fee at Design Consultation-(see below.)

We ship our finished pieces via FedEx with insurance. (Estimated completion is 6-months from arrival of flowers)

FedEx requires Signature on Delivery due to insurance that we put on every packaged order! Once the package has left the facility the customer is responsible for being available to Sign for the Package.

If someone is not able to receive or sign for packages, then the carrier will return to our facilities.

*Customer will be responsible for additional shipping cost*

Courtesy Shipping Correspondence:

If you would like additional communication prior to shipping, we now offer the option to confirm your shipping needs within limitations of our Terms and Conditions prior to the above stated shipping email. This is offered on the Design Form for an additional $55 fee. This can be used if you are out of town and need us to hold shipment for up to 2-weeks. If your hold extends past this 2-week period, then the additional storage fee as per our Terms and Conditions will be applied.

Disclaimer Customer's Responsibility Regarding Shipping *communicate if any of this applies to you*

If you are moving prior to your order's due date (within six months of when we received your flowers), it is your responsibility to contact us out with your new address.
If you are not available to sign or out of town.

"FedEx offers a free service called Vacation Pick-up. You will need to call FedEx Customer Service or go online with your tracking # we have sent you."

"This option offers locations near your original address shipped (Ex: Walgreens/Print and Ship Centers) for them to redirect to. "

"Once the package is received in the hub it will take 2 to 3 days for them to redirect to the location that you have agreed to with them and they will hold the package for 5 or so days for you to pick-up with ID."

Outward Shipping Damaged Arrival

Andrea Cole and Dbandrea LLC does a high-Quality Check to orders prior to shipping and items will not leave our facility damaged. However, due to the weight and fragile nature of some of our products, we must insure our pieces through FedEx. We will not be held responsible for any damage to product once shipped / during shipping once items have left our facilities.

All pieces are insured through FedEx. Detailed requirements are requested for them to decide if covered through their policy.

If your finished items arrive damaged, we will need to Fill an insurance claim with FedEx to proceed. (We must have original packaging images to file this claim-if not we should expect an automatic claim denial.)

Required by FedEx:

Claim needs to be filled (within a week) of the package's arrival
In order to file a claim, please keep all original packaging materials and box as FedEx will need to see the packaging as per their arrival
If original packaging is no longer available, this will result in an automatic claim denial

The following photos will need to accompany the documentation in order to process the claim:

Exterior of the box
Close up images showing the damage
Images showing the way your items were packaged

Any reimbursement by FedEx processed, will be used to cover the shipping costs to and from our facilities. This will also cover any damage to the frame, as well as to the art itself.

In the event that FedEx denies the claim, we will assess the situation and see if there is anything within reason that can be offered which will be determined by Andrea and her team.

Repair Fee: If damage to the piece happens after arrival, please reach out to us and we can quote you a repair fee.

In the event that your piece is stolen or lost by FedEx, any insurance funds will be used to either refund the total of your damaged order up to $1,000 dollars or cover the cost to recreate your piece.

Reported Issues

Once the order has left the facility, your order is completed. If there is no damage to the external box, carrier insurance will not cover the repair. All items are put through a high standard quality check and photographed prior to leaving the facility. Any cracks, dings or damage to the products needs to be reported immediately. If a product has arrived damaged and it is not covered by the insurance, we will address each issue individually. If a customer is requesting repair and it can be done, the customer is responsible for paying for the shipping of the items back to us and discussion of repair fee will be addressed at that time.

All other non-damage concerns are covered by DBAndrea Artistic Interpretation and creating the piece(s) to our best abilities, All products are hand-made work of art. Expectations for hand-made works of art should not be expected to be pristine.

Things to be aware of within all Preservations

Flowers in the Floral Block will dry to how they were bound by the florist and arrived to us. If in the case where there is some petal fall out, some flowers can be rebuilt or we can add Inventory (additional fee) for any items that may need to be Supplemented.

Not all flowers preserve the same--some will look different preserved than when they were fresh. While the overall look of your flowers will remain the same, you should expect color changes on most of your flowers. Most flowers tend to dry with a darker hue. For example, red roses turn burgundy, white flowers turn ivory, hot-pink flowers turn purple, hydrangeas usually don't retain their shape, and some flowers show translucent spots on the petals due to bruising when they were fresh.

* Even with the Color Restoration-Damaged flowers might not fully hold the color restoration to its fullest. Both preservations might show bruises, not hold evenly with color or will slightly become translucent in Resin. Floral Block- Older/air-dried flowers will be more enclosed "bulb like" with curled edges in comparison to a more freshly opened flowers *

Please note that no color enhancing is incorporated prior to the natural florals being encapsulated in the resin for our smaller must-have items (wine stoppers, ring diamonds, lucky charms).

Please be advised that all resin pieces from DBANDREA are unique and vary from piece to piece. Florals are utilized in the resin art pieces after being preserved. Most of your flowers will go through our Flower Beautification Process prior to the natural florals being encapsulated in the resin. After flowers are casted in resin, these may fade to a degree. Please note that florists often dye your flowers to achieve the look you wanted. Painted/dyed flowers by a wholesaler, florist or even by us, may show some bleeding.

All epoxy will yellow

Resin is a chemical compound that naturally changes over time. However, certain environmental factors, such as direct sunlight, lack of airflow, and exposure to heat, can accelerate this process. This is a characteristic of all resin products, and unfortunately, it is not something that we, or anyone else, can fully control.

We use state-of-the-art casting resins that include UV inhibitors. These are chemical compounds infused into the resin to help absorb some of the UV rays and can delay the change in color. However, while UV inhibitors do help, they cannot completely eliminate the natural color change. An amber-like appearance should be expected as the resin ages.

To help reduce a dramatic ambering, we recommend avoiding displaying in direct sunlight, not leaving the piece boxed for longer than two weeks and keeping it away from extreme temperature fluctuations.

All our products are hand-made. Due to the nature of resin, some products produce more bubbles than others, and small pockets of air may be formed.

Thickness of our floral blocks will vary depending on the flora (typically 1-3 inches thick). Big flowers are not suitable for those blocks that are 1-2 inches thick).

Warnings and Disclaimers

Andrea Cole and Dbandrea LLC will NOT be held responsible for any damage to product, persons or property if product is used outside of suggested use.

Some Floral Block items are only able to be laid down flat for display.

Some of our 6" letters (Q, U, O, P, S, D, G, J, C, V) as well as our 4", 6" & 9" circles, and our 6" Side Tilt Heart do not stand up right. Rubber feet may assist with certain display positions but are not guaranteed.

Heat Tilt Warning: Keep away from Children/Pets that could knock over. Store in/on Secure Place.

"Make it a Tray / Vanity Trays: Decorative display ONLY

Tray Warnings:

Trays are NOT to be carried by handles due to the weight of Floral Blocks. Trays are meant for Decorative display use only
Decorative Handles can NOT sustain the weight of the Floral Blocks. If misused this can lead to damage of your Floral Block and DBANDREA will not be able to repair/replacement the product if damaged.
It is NOT suggested to place over a half pound item on top of Resin which can scar or imprint the block over time.

Changes to Existing Orders & Cancellations

You may not change your order or downgrade to a smaller size once you complete your first payment. We only allow size upgrades until we receive your flowers and begin the preservation process. No downgrades to the order will be accepted.

Order cancellations can be made at any time if needed, however, all payments made remain non-refundable, no exceptions.

Orders are subject to cancellation if:

Payment is not received within 15 days of the issues invoice
We do not receive your Design Review Form by our 2nd reminder or within requested days set within the form email.
You do not schedule your consultation by the 2nd time we send you a link to schedule
If flowers are not received within the week of booking
For International Weddings (anything outside of the 48 states of the USA and/or deals with Customs).We are happy to offer alternative options for clients unable to ship flowers from international locations. However, please note that we cannot be held responsible for any issues that arise with shipping, including customs-related delays or restrictions. All sales are final.

Orders cannot be changed after we have received your final Design Form or after your consultation, if you opted for one.

You may not change your piece from Floral Block to a Pressed Piece (or the other way around) after they have been preserved.

To add a different preservation add-on you must contact us before we receive your flowers, as both preservation methods are different.

General Terms

Booking we DBANDREA LLC you are agreeing to the purchase of commissionable artwork with Andrea Cole and DBANDREA LLC team. All artworks Pressed and Floral Blocks are artistic interpretations and will be signed/branded by Dbandrea.

Artwork is the property of Andrea Cole and DBANDREA LLC and may be used within marketing and expos prior to being released and without notification. Photos provided to us by you may be used as before and after content on social media to showcase our preserved art pieces.

Preserved bridal bouquet or floral artwork designs remain the property of Andrea Cole and DBANDREA LLC and may be duplicated for branding, portfolio and/or reselling purposes. To purchase the rights to your bridal piece design, contact us at info@dbandrea.com.

Andrea Cole and DBANDREA LLC reserve the right to cancel orders if: Flowers are not received by the agreed upon date per our booking schedule, payments are not completed by agreed upon date or forms are not submitted within the requested submission time frame. Orders will be cancelled, all monies paid will be lost and null and void for future use.

Although we strive to use the latest techniques, state-of-the-art materials and strategies to ensure the color and overall quality of your piece is the best possible, flower discoloration is to be expected when working with natural flowers. Our Flower Beautification Process combines several techniques that permanently restore flowers to their fresh natural colors. While our methods and sealants will help protect your flowers, please keep in mind that the artwork contains nature. Know that aging is natural, colors may fade or change and petals, flower particles or pollen may fall. Handling your finished piece carefully is of extreme importance as preserved flowers may be thin and fragile. It is possible that flowers will break or tear with age. Preserved flower art should be kept away from direct sunlight, extreme heat/cold and humid areas. Do not leave it in the box for a long period of time, the pieces need to have a good air flow. It is strongly suggested to keep the framed preservation away from rooms that would be subject to high levels of moisture or steam i.e. Kitchen, Bathroom or Hot water heater to lessen the buildup of moisture within the piece.

Preserved flower art handcrafted by DBANDREA are creative works of art. Art is always subjective and therefore, an artistic interpretation. Please be aware of this when working with DBANDREA, or any artist, it is advised to study the artist, review and approve their showcased artwork before commissioning the artist to produce for you. In saying that, please understand there are no refunds or returns based on a subjected refusal of a finished piece.

All items that are sent to us beyond flowers will be documented upon arrival rather received or not. Not all items can/will be used in the artworks and used within the piece upon customer's request. Use of these items will discussed within the design form

Artists will make an effort to recreate your bouquet as close as possible to your uploaded photos, but note that an exact replica is not possible. Some flowers colors' can be restored better than others and a perfect match should not be expected. Our team will base the Floral Beautification techniques, found in our pressed pieces and floral blocks, on photos uploaded by you. We advise to not upload photos that are highly edited as the colors of the flowers in real life will be different than the photos.

Damage to Flowers: In the event of damage, theft, vandalism or other casualty or to other causes beyond our control such as, without limitation, acts of god, hurricanes, tornadoes, earthquakes, fires, floods or the like, while your flowers are in our possession, DBANDREA shall not be held liable for any amount beyond payments made through the date of such loss.

Due to the nature of extended bookings with our clients, these T&C will be updated along with our processes over time. These T&C will be resent throughout your booking/production process to allow you access to the most current T&C that you are agreeing to when moving forward in production.

These terms and conditions are governed by and interpreted in accordance with the laws of the State of Texas. Any dispute that cannot be resolved to the mutual satisfaction of you and us shall be resolved by arbitration before one arbitrator in Dallas County, Texas administered by JAMS resolution center pursuant to its Comprehensive Arbitration Rules and Procedures.

ACKNOWLEDGEMENT

Please read the above carefully. Reading and understanding our Terms & Conditions is your sole responsibility. By placing an order, you confirm that you have read and understand and agree to these terms and conditions.