Refund policy

Preserved flower art handcrafted by DBANDREA are creative works of art. Art is always subjective and therefore, an artistic interpretation. Please be aware of this when working with DBANDREA, or any artist, it is advised to study the artist, review and approve their showcased artwork before commissioning the artist to produce for you. In saying that, please understand there are no refunds or returns based on a subjected refusal of a finished piece.

All payments made remain non-refundable with no exceptions.

If flowers are not received within the week of booking, we have the right to cancel your order and no refunds or exchanges will be given.

In the event that your piece is stolen or lost by FedEx, any insurance funds will be used to either refund the total of your damaged order up to $1,000 dollars or cover the cost to recreate your piece.

Order cancellations can be made at any time if needed, however, all payments made remain non-refundable, no exceptions. 

Orders are subject to cancellation if:

  • Payment is not received within 15 days of the issues invoice
  • We do not receive your Design Review Form by our 2nd reminder or within requested 10 days
  • You do not schedule your consultation by the 2nd time we send you a link to schedule
  • If flowers are not received within the week of booking 
  • For International Weddings (anything outside of the 48 states of the USA and/or deals with Customs). We are happy to offer alternative options for clients unable to ship flowers from international locations. However, please note that we cannot be held responsible for any issues that arise with shipping, including customs-related delays or restrictions. All sales are final.

If the order is terminated for any reason by either party, you are responsible for payment of invoices delivered and fees incurred up to the date of termination.

Failure to complete your payments or forms within requested period will result in order cancellations.

If any payment is not timely received, all payments shall become immediately due. If payment is not completed within 15 days of our notice, we have the right to terminate your order.